March 12, 2025
Poor Management on every level
Pros: - Great location - Great Amenities, nice gym Cons: - Elevators going down every now and then. It's currently out, and I remember occasions where one of the two elevators was out of order - No in-unit dryer and washer, and even then they get broken so frequently. There are 6 washers on the ground level, with a bunch of dryers. It's a rarity to see all 6 of them working altogether, at least one of them is always broken, at one point three simultaneously. Some of the dryers don't dry the clothes and they come out super wet. - Roaches in unit and public area. I remember seeing dead roaches on the floor of the laundry room, and the lounge on the third floor. I also have a cat (which I guess she plays with/hunts with roaches) and woke up to corpses of roaches many times - when it was happening a lot twice in a week. While I understand it's inevitable that this building is on the hill and there would be bugs, but the frequency just baffled me. - Vandalized cars/theft attempts in the parking lot. I can't really blame the management because it's not their fault, but I just felt like they aren't trying to do anything to prevent or follow up on the police report. I feel like I've gotten the car theft/vandalization emails like four times in the span of two years I've been here, and when MY car got vandalized, they didn't even bother sending out any message, and didn't even offer me the video footage. - Staffs. I mean, I can't really blame it all on the current staffs because for some reason staffs change quite often. But there are some occasions where I felt disrespected and they were not really following through with their promises. One time I got an email from one of the former staffs, with almost a scolding tone, saying that a package box with my name, which should be in the trash room, had been found in the lounge area on the third floor and that I need to place in the right place by just assuming that I deliberately trashed the box in the communal area, which I thought was a bit offensive/condescending. Another time, I was talking about the concerns how my walls paints are falling off and I was promised that the maintenance team will come over and have a look and it never happened. - Walls. This apartment doesn't have a fan in the bathroom. All that moisture just gets into the paint on the wall and they just keep crumbling - not just the ones that face the bathroom directly, but the ceilings as well. Packages in the mail room go missing often as well.
Property Manager Responded: Thank you for taking the time to share your honest feedback about your experience at 1500 Arlington over the past few years. We truly appreciate you highlighting the great location and amenities like the gym, as well as areas you feel have room for improvement. We are aware of elevator issues and are currently working with our elevator service company to expedite repairs and implement a more proactive maintenance schedule to minimize disruptions in the future. We apologize for any issues you’ve experienced with the laundry machines. We have increased the frequency of maintenance checks and repairs to ensure they are in good working order. Regarding pest control, our community undergoes routine treatment. If you see any areas of concern, please submit a work order request so the area can be addressed quickly. We acknowledge your concerns regarding the lack of ventilation in the bathrooms and the resulting paint damage. Please be sure to submit a maintenance request so we can assess the damage in your unit and provide a solution. We value your residency and are committed to providing excellent customer service - please contact us directly at 1500arlington@bmcproperties.com so we can discuss your concerns in more detail and work towards resolution.
March 12, 2025