Property Manager Responded: Dear Valued Resident, Thank you for taking the time to share your experience! We’re so glad to hear that you’ve enjoyed living at Monroe Street Market and that our team has helped make your experience a positive one. We truly appreciate your recommendation and kind words about our community and staff. If there is anything we can do to earn your 5 star review, please don't hesitate to reach out and let our team know. Sincerely, Greg Sheetz General Manager

Property Manager Responded: Dear Kiya, Thank you for taking the time to share your experience, and we’re truly sorry that your first night in your new home was impacted by this delivery issue. We understand how frustrating and disappointing it is to have something you were looking forward to taken. I understand our team already spoke with you directly and provided a gift card as a courtesy for the inconvenience. While we cannot control individual behavior, we take concerns like this very seriously. Your comfort and peace of mind are extremely important to us. If there is anything more we can do to support you as you settle in, please don’t hesitate to reach out to the management team. We’re here to help. Sincerely, Greg Sheetz General Manager

Property Manager Responded: Hello, Thank you for your honest feedback we truly appreciate you taking the time to share your thoughts and experiences with us. We're sorry to hear that the fitness center and other amenities haven’t met your expectations. We’re especially grateful for feedback like yours because it helps us identify where we can do better. We're currently exploring options for equipment upgrades and evaluating ways to make our community events more accessible and better aligned with residents’ schedules. We want you to feel you're getting the full value of your living experience here, and we're committed to making that happen. Thank you again for your input and for being a part of our community. Sad'e Jackson Property Manager

Property Manager Responded: Hello, Thank you so much for your kind words and for sharing your move-in experience with us! We're so glad to hear that everything went smoothly from finding and reserving the loading dock to settling into your new apartment. Our team works hard to ensure that each apartment is thoroughly prepared and cleaned before move-in, so it's wonderful to know that the effort made a positive difference for you. We're also thrilled that you're enjoying the amenities we take pride in offering features that enhance comfort, convenience, and community for all our residents. Thanks again for the great review. Warm regards, Sad'e Jackson Property Manager